Noor

Noor

Service agent

Support that never sleeps — and never makes a customer repeat themselves.

Noor resolves the routine — orders, returns, refunds within your limits — recovers abandoned carts, and hands you only what truly needs a human.

Hire Noor freeSee capabilities
Noor
Noor
Layla · customer
My order #2043 hasn’t arrived 😕
So sorry! It’s out for delivery today by 6pm — here’s live tracking.
I’ve added a 10% credit for the wait.
Thank you!
Online now · 24/7 in Arabic & English
~70%
Of tickets resolved without you
24/7
In Arabic and English
100%
Of refunds inside your limits

What Noor does

Order support

Status, changes, cancellations — resolved from your live order data.

Returns & refunds

Processed instantly inside limits you set; anything above asks you first.

Cart recovery

Abandoned carts get a well-timed nudge — and a reason to come back.

Review requests

Happy customers get asked at the right moment; unhappy ones get rescued first.

Smart escalation

Hands you the hard cases with full context — never a cold transfer.

Voice of customer

A weekly digest of what customers complain about and ask for most.

Works where you already work

Noor answers on every support surface you have and reads from your real order and booking data.

WWhatsAppThe Gulf’s support line of choice
IGInstagramDMs and comment triage
EmailTickets triaged and answered
Web chatOn-site help while they browse
SShopify / your storeLive order data for real answers

Never works alone

Noor shares one memory with the rest of the team — here’s who picks up where they leave off.

Noor starts today

Every plan includes the whole team. Free for 14 days, no card needed.

Start freeMeet the team