Privacy Policy

Gridwork helps businesses capture, convert and serve customers across WhatsApp, Instagram, email and web chat. This policy explains what we collect, why, and the control you keep over it. In plain language: your data is yours, we use it to do the work you asked for, and we never sell it.

What we collect

• Account data — your name, business details and billing information, so we can run your workspace.
• Conversation data — the messages your customers send and the replies your agents draft or send, so the team keeps one memory of every customer.
• Playbook data — the prices, services, hours and tone you teach your agents.
• Usage data — logs of what ran, when, and what it cost, kept in an append-only audit trail.

How we use it

We use your data only to provide and improve the service you signed up for: answering customers, following up, booking, invoicing and reporting. Consequential actions pass through your approval and spend controls first.

What we never do

• We never sell your data or your customers' data.
• We never use your customer conversations to train shared models.
• We never message your customers without the consent status you set.

Your rights

You can export or delete your data at any time from your dashboard, or by writing to privacy@bygridwork.com. Deletion requests are honoured within 30 days. See our data deletion page for the exact steps.

Security

Data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access is role-based and least-privilege, and every action is logged. Read more in our Trust center.

Contact

Questions about privacy? Write to privacy@bygridwork.com and a human will reply within one business day.