Sofia
The calendar handled without the back-and-forth.
Ask Sage for a slot and Sofia checks the real calendar, offers what is genuinely free, books it, and sets the reminder — in whichever language the customer is writing in.
Illustration of how a request is handled — not a real customer conversation.
What Sofia does
Google Calendar or your booking tool — one source of truth, no double-booking.
Sent ahead of the appointment on the channel the customer actually reads.
Changes handled in the chat instead of a phone call.
Captured after the call and written back where the rest of the team can read them.
What was agreed in the meeting becomes a task, not a memory.
The late-night “anything tomorrow?” becomes a booking, not a missed call.
Works where you already work
Sofia only ever writes to the calendar you connected — she does not keep a shadow copy.
Everything through Sage
Sofia never contacts another specialist directly — if a job needs someone else, it comes back to Sage and she decides. Here is who else she can bring in, and how she tends to combine them with Sofia.