Data deletion

This page is instructions, not a policy. It says which button to press, which address to write to, and what happens after you do.

What this page covers

There are four different things people mean by “delete my data”, and they have four different answers. Find yours below.

• You filled in the request form on this website and want that gone.
• You have a Gridwork workspace and want the workspace and its contents gone.
• You connected a social account to Gridwork and want that connection and the data behind it gone.
• You typed something into the Ask Alex widget on this website.

Every route ends the same way: if you cannot find the control, email hello@bygridwork.com from the address you gave us and a person will do it for you. Nothing here requires you to have an account, and nothing here costs anything.

The privacy policy says what we hold and why. This page says how to make us stop holding it.

A request you sent from this website

The request form on this site sends your name, work email, phone number, company name, company size, industry and whatever you wrote in the free-text box to Klaviyo, which is our email tool, together with the two consent answers you gave.

To delete it, email hello@bygridwork.com from the address you used on the form and say you want your request deleted. We remove the profile from Klaviyo and delete our own copy. You do not have to give a reason and we will not ask for one.

If you only want the emails to stop and the record can stay, use the unsubscribe link at the bottom of any message we send. It works immediately and it changes nothing else.

A workspace, and everything inside it

Deleting a workspace deletes the work: the brief, the uploads, the drafts, the approvals, the records of what each employee did, and the files your employees produced.

Ask us and we start it. During the invited beta there is no self-serve button for this, so the request goes to hello@bygridwork.com from the address on the account, or from another owner of the same workspace. We confirm before anything is deleted.

What happens the moment it starts:

• Every employee in that workspace stops immediately. No queued work runs.
• Every connected account is disconnected, so nothing can post, read or send in your name.
• The workspace disappears from every screen except a restore notice.
• An export is offered, so you can take the work with you before it goes.

Thirty days later everything is purged: the database rows, the stored files and the session records. That window exists so a mistake, or somebody else getting into your account, is recoverable. After it, the data is gone and we cannot bring it back, including for you.

If you want it gone sooner than thirty days, say so in the same email and we will purge it without waiting.

A connected account

Gridwork connects to Instagram, Facebook, LinkedIn and X. A connection is a scoped access token, granted by you, that lets an employee publish posts and read the replies, comments and messages that come back. It is not a copy of your account.

Disconnecting is a decision Gridwork treats as significant, so it goes through your approval queue like any other account change, and it takes effect the moment you approve it. After that the access is revoked, the employee can no longer reach the account, and scheduled work that needed it does not run.

Disconnecting stops future access. It does not by itself delete the comments and messages already fetched to do work you asked for — those sit inside the workspace, and the section above is how you delete them. If you want both, ask for both in one email and we will do both.

Facebook and Instagram

If you connected a Facebook Page or an Instagram account, there are two places you can cut it off, and either is enough.

• In Gridwork: open the connection and disconnect it. The access is revoked on our side.
• On Facebook: Settings & privacy → Settings → Business integrations, find Gridwork, and remove it.
• On Instagram: Settings → Website permissions → Apps and websites, find Gridwork, and remove it.

Removing the app on Meta’s side revokes that access immediately, so Gridwork stops being able to reach the account whether or not it hears from us first. Any scheduled post that needed it will fail rather than silently succeed somewhere else.

To delete the data Gridwork already holds from that connection, email hello@bygridwork.com with the Page name or Instagram handle. We delete the posts, comments and messages fetched for that account, and the connection record itself. You will get written confirmation when it is done, and it is done within 30 days.

Ask Alex conversations

Ask Alex is the chat widget on this website. We do not store what you type into it, so there is nothing on our side to delete.

Your question goes to our server and on to Anthropic, which provides the model. Under Anthropic’s commercial terms inputs and outputs are deleted within 30 days and are not used to train models. What we keep is a record that a call happened, which model answered and what it cost. Your question and the answer are not in that record.

Close the tab and the conversation is gone from your side too. The cookie policy lists the one thing this website stores in your browser, and it is not a chat log.

What survives a deletion, and why

A deletion has to leave a few things behind, and pretending otherwise would be the easy lie to tell on a page like this.

• Our accounting record of what a workspace cost us to run. It holds identifiers, counts and amounts, never the content of a message, and it is kept for as long as our accounts require.
• Server logs held by our host on its own schedule. They record an IP address, a user-agent, a page and a time.
• Anything we are required to keep because a court or a regulator with authority over us has said so. If that ever applies to you, we will tell you when we are allowed to.
• Backups, until they age out on their normal cycle. Deleted data is not restored from a backup into a live workspace.

Nothing in that list can be used to reconstruct your brief, your drafts or your messages. If it could, it would not be on this list.

How to ask, and what happens next

Write to hello@bygridwork.com from the address you gave us, or to Office A, Innovation Business Center, Al Rifaa, Ras Al Khaimah, UAE. Tell us which of the four things above you want deleted. If you are not sure, describe it in your own words and we will work it out.

We answer within 30 days and usually within a few hours. If something genuinely needs longer we tell you why and when, rather than letting the clock run out quietly.

We ask you to write from an address we already hold, because otherwise anyone could delete somebody else’s workspace with one email. If you have lost access to that address, say so and we will find another way to check it is you.

Deleting your data is free and it costs you nothing else. It is not a reason for us to stop answering your questions, and asking about it is not a cancellation.

Where this sits with the others: the privacy policy says what we collect and who else sees it, the terms of use say what you and we each agree to, and the cookie policy lists what goes into your browser. This page is the one that tells you how to undo all of it.